IT Ops: Field service & operations software for Indian IT teams
Task and job management, engineer time tracking, digital Job Sheets, client records, attendance with GPS, quotations & invoices, and granular RBAC — with an Android app for your entire team and full controls on the web app.
See IT Ops in action
Take a 1:45 minute tour of the application with voiceover narration — covering task and job tracking, digital Job Sheets, GPS attendance, GST invoicing, and team operations. You can also visit the dedicated demo watch page with full transcript.
Read full video narration & chapters (Transcript)▾
Everything your business operations require
Work, jobs, field engineers, and client communications on one connected platform.
Task & job management
Log every request as a task or job with clear owners, status, and priority. Managers and admins get a unified board view while engineers manage active assignments.
Time on tasks & jobs
Engineers log their time against tasks and jobs, giving managers and admins complete visibility into exactly how much time was spent on each task and job.
Job Sheets
Comprehensive digital Job Sheets for on-site visits and service calls. Capture work details, customer sign-offs, and service records directly from mobile or web.
Granular RBAC access
Role-Based Access Control for Admins, Managers, and Engineers, with the flexibility to customize, grant, or revoke access to specific features per role.
Client management
Open any client to view their active jobs, task history, and documents in one clean, centralized view without hunting through spreadsheets.
Quotations & invoicing
Create and send quotations and professional invoices to your clients directly from the web application without manual paperwork.
Attendance with GPS & payroll
Team attendance with GPS coordinates for field verification, leave approvals, expense claims, and monthly salary tracking in one unified module.
Mobile app for all roles
Android app for engineers, managers, and admins with dashboards, job status, company targets, Job Sheets, attendance with GPS, and HR claims.
Operational reports
Understand team effort and workload distribution across tasks, jobs, and clients without compiling manual spreadsheets at month-end.
Searchable knowledgebase
Store runbooks and recurring issue fixes where your team works, so solutions are documented once and easily found by anyone in the organization.
Built for small and medium businesses
Small and medium IT businesses
Run your tasks, client jobs, quotations, invoices, and field engineers from one unified platform instead of juggling multiple disconnected tools.
Service & engineering teams
Track tasks and jobs assigned to engineers, let team members log time on their work so managers know where hours go, and issue professional Job Sheets.
Teams with operations in the field
Equip engineers, managers, and admins with a dedicated Android app featuring GPS attendance login, live job updates, and HR claims.
IT Ops vs. spreadsheets and separate tools
What changes when tasks, job sheets, team tracking, and client records share one system.
| Capability | IT Ops | Spreadsheets & shared inbox |
|---|---|---|
| Tasks and jobs with clear owners and priorities | Yes | No |
| Time logged on tasks & jobs so managers see where hours go | Yes | No |
| Digital Job Sheets for site visits and customer sign-offs | Yes | No |
| Granular RBAC with customizable feature permissions per role | Yes | No |
| Team attendance with GPS coordinates verification | Yes | No |
| Quotations and client invoicing managed in one platform | Yes | No |
| Every client’s job history, notes, and records in one place | Yes | No |
| Mobile app for Engineers, Managers & Admins (Android) | Yes | No |
| Comprehensive Web app for full Admin & Manager controls | Yes | No |
IT Ops mobile app for Engineers, Managers & Admins
The IT Ops mobile app keeps your entire team connected in the field and on the go. Available for Engineers, Managers, and Administrators with role-tailored views.
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In-depth guides for IT service teams
Read how modern IT service businesses manage field technicians, eliminate paper forms, and automate operations.
Frequently asked questions
What is IT Ops?
IT Ops is a unified operations and management platform built for small and medium IT service companies. It covers task and job management, engineer time tracking, digital Job Sheets, client management, quotations & invoices, attendance with GPS login, and a searchable knowledgebase.
How does time tracking work in IT Ops?
Time is logged by engineers directly on their assigned tasks and jobs. This gives admins and managers complete visibility into how much time was spent on each task and job, helping with productivity analysis and operational planning.
Who can use the Android mobile app?
The IT Ops mobile app is built for Engineers, Managers, and Admins alike. Features include live dashboards, job status and enquiry updates, company targets, digital Job Sheets, client records, GPS attendance login, and HR leave/reimbursement requests.
What can be done from the Web application?
The Web application gives managers and administrators complete control. From the web, admins can configure granular RBAC permissions (enabling or disabling specific features per role), manage billing, view analytics and reports, and configure organization settings.
Does IT Ops support Role-Based Access Control (RBAC)?
Yes. IT Ops includes granular RBAC for Admins, Managers, and Engineers, allowing you to provide or restrict access to specific features depending on your team structure.
How much does IT Ops cost?
Contact us for pricing. We offer flexible, customized plans tailored to your team size and operational requirements.
See IT Ops in action for your team
Tell us about your team — we'll walk you through a setup that fits your exact workflow.